Frequently Asked Questions

Please use the contact form found under ‘About Us’ section above. Alternatively you can email us at [email protected] or send us a message on Facebook by copying and pasting this link https://www.facebook.com/roots.co.uk/

We have a standard shipping rate of £4.99 for up to 2 kilos. For orders over 2 kilos extra charges may apply.
We do not offer a next day delivery option as all of our products are made fresh to order, hence we need some time to prepare your blends.
If for any reason your parcel arrives damaged please contact us immediately so we can arrange for a replacement. If your parcel has not arrived within the time stated please contact us so we can track your parcel. The delivery times shown below are an estimate and may depend upon other factors out of our control.

Delivery times and postage costs:

  • Standard (signed for). Delivery in 3-5 business days. (Order before 4pm)
  • 0-1kg £4.99
  • 1-2kg £4.99
  • 2k and up – costs depending. We will email you with the costs.

For International delivery options; please contact us via email [email protected] for the latest prices and delivery times.

Roots use as many organic ingredients as possible in each formula. Many products cannot be classed as 100% organic due to the fact that they must be made with water and water is not classed as organic as it has been filtered, treated and deionised.
The usage of organic ingredients depends on;
Availability: a large amount of natural ingredients are simply not being developed organically yet.
Registration: unless an ingredient is registered with an organic control body such as ‘The soil association’ and ‘Organic Farmers & Growers’, we will not use it. This ensures that the organic ingredients we do use, truly are organic.
Costs – some organic ingredients cost over 4x the amount of the natural equivalents – we want to keep the costs down for you, the customer, to be able to use and benefit from our products.
We like to stay up-to-date and constantly moniter the market and analyse each organic ingredient accordingly, to be used in our formulas.

Products still in their original sealed packaging may be returned within 14 days of purchase. Due to the nature of the products being handmade, natural and organic we cannot accept returns or offer refunds on opened containers or broken seals and packing, this is because of the possibility of contamination and we adhere to strict hygiene rules. If in the unfortunate event your order arrives damaged, please contact us immediately so we can resolve this for you.
It is not possible to cancel an order once it has been made as designing your products will commence immediately.